💼 Home Assistant — Managed Service Tiers

Overview of service levels for Home Assistant management. {.is-info}

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Service Tiers

🥉 Basic — €45/month

• Bi-monthly system updates
• Remote monitoring & support
• Automatic backup after each update
• Maintenance reporting via CryptPad
• Email support (response < 24h)

🥈 Premium — €75/month

• Everything from Basic +
• Monthly updates (for critical patches)
• Priority support (response < 4h)
• Quarterly on-site review
• Custom automation development (2h/quarter included)
• WhatsApp support channel

🥇 Enterprise — €120/month

• Everything from Premium +
• Dedicated technician
• 24/7 monitoring with alerts
• SLA 99.5% uptime
• Monthly strategic review
• Unlimited automation development

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Not Included

• Hardware replacements (billed separately)
• New integrations/devices outside standard stack
• On-site visits outside schedule (€60/hour)

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New Client Onboarding

Phase 1: Intake (Week 0)

1. Sales meeting — home layout, desired features
2. Inventory existing systems (solar panels, AC units, cameras)
3. Align budget and timeline

Phase 2: Installation (Week 1-12) See Installation Framework

Phase 3: Management (Ongoing) See Management & Workflow

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See also: Hardware Stack | Installation Framework